1. Organization
The technical organization of the services has been carried out by the Travel Agency Satguru Travel S.L, and CIF B88616099, with the legal details mentioned in the legal Notice.
Satguru Travel and Tours S.L. offers excursions and guided tours where the transportation is a complement to the main activity of tourist guide and visit of one or several destinations and the client knows or should know at all times that his voucher corresponds to the payment for one general visit and not for a transport service between one or more destinations.
In some cases Satguru Travel and Tours S.L. may act as an intermediary between the client and the service that will be offered by a different company.
When contracting our services, the client must be aware that the activities carried out involve associated risks. Satguru Travel and Tours S.L has all the corresponding and mandatory permits and insurances to a retail travel agency and tourism company. By contracting our activities, the client accepts that he/she will not be able to demand extraordinary indemnities in addition to those included in our compulsory insurances produced in the course of the activities or as a consequence of any traffic accident of the private transport associated with our tourist activity.
If the client finds during the excursion a reason for complaint or claim, he/she can immediately inform the person in charge of the trip (guide, companion, group leader, etc.). This will give us the opportunity to correct the possible errors at once.
Satguru Travel and Tours S.L reserves the right to suspend the excursions if there are justified causes or the minimum number of participants is not reached depending on the excursion booked, to guarantee a language. It may be communicated to the interested party the day before the activity is to be carried out.
Satguru Travel and Tours S.L also acts as an intermediary between the purchase and sale of tickets for various monuments and customers. Exercising custody of monies related to the purchase of tickets and monument activities. Purchase that is exercised by the end customer in the case of purchase of entrance tickets for monuments.
2. Conditions of use
The client must respect the safety regulations while performing the complementary private transportation. Remain seated while on the road; do not attempt to enter or leave the vehicle while it is not completely stopped; do not smoke, eat or drink inside the vehicle; respect the instructions of the guide or companion and/or driver, who are sufficiently empowered to introduce the modifications that the circumstances require or advise; do not transport animals on board. Any non-compliance with the vehicle’s safety conditions and with current road safety legislation shall be the responsibility of the occupant if he/she causes such non-compliance.
Abandonment or separation from the group for reasons not attributable to the organization does not give rise to any right to compensation. The organizer is not responsible for delays, losses, accidents or damages of any kind occurring as a result of circumstances beyond its responsibility or outside its organizational scope. The registration to any of these excursions implies the conformity and acceptance of these conditions. The organizer expressly declares its waiver to submit to the transport arbitration courts for any issue arising from the existence of this contract, unless otherwise specifically agreed.
Requests for date changes and/or modifications are subject to the availability of our suppliers. In these cases, the performance of the service cannot be guaranteed.
Occasionally, our suppliers may include changes in the dates of services, prices, modifications, legal coverage, age change requirements with effect on price changes, etc. As a result Satguru Travel and Tours S.L reserves the right to cancel, change and/or substitute services, excursions or tickets. In cases where Satguru Travel and Tours S.L is informed in advance, by our agents, suppliers, of a substantial change for excursions or other services, it may modify or reinstate the reservation(s) when possible.
Prices, inclusions, exclusions and payments. All the products, excursions and services offered by Satguru Travel and Tours S.L are valid for the dates shown in the current year.
The visits and excursions included in this program do not include any extras other than those mentioned in the program. The price of the trip has been calculated based on exchange rates, guide fees, museum entrance fees and taxes applicable on the date the program was published. Any variation in the price of the aforementioned elements may give rise to a revision of the final price, and the consumer who has already contracted the service will be notified of the modification and may withdraw from the excursion without penalty or accept the modification of the contract. Published prices include applicable taxes and these prices, schedules and itineraries may also be modified due to force majeure or sufficient cause. These trips are subject to a minimum number of participants.
The prices listed by Satguru Travel and Tours S.L are per person, unless otherwise specified. Price rates are subject to change without notice, unless your reservation has already been confirmed. Prices do not include tips to guides, personal insurance policies, any items of a personal nature, nor do they include beverages or meals if they have not been previously listed in your reservation as “Included”.
No refunds will be made once the tour or service has begun.
Confirmation vouchers.
You may receive a detailed confirmation voucher for each excursion and/or contracted services for presentation to the provider at the time of commencement of the service or activity.
Possession of the voucher entitling the customer to use the service implies the customer’s participation in this contract. The acceptance of the terms and conditions of the contract by the organizer is evidenced by its public offer and the display of these general conditions of the contract.
For security reasons, when you present the confirmation voucher to the supplier, you may be asked to show a document (ID card or passport) that identifies you. It is due to identification reasons that help us prevent fraud.
We recommend that you take out a travel insurance policy prior to your departure. Because if you cancel your services or activities and/or change the dates of your visit, many policies will reimburse you for the cost of cancellation fees as well as other added expenses.
3. Presentation in the contracted service
In order to ensure the proper functioning of the contracted service, we kindly ask you to arrive 10 minutes before the time shown on your voucher and/or ticket. your voucher and/or ticket.
Delays. Occasional delays may occur due to traffic conditions, breakdowns, communication failures, delays of other customers or other force majeure circumstances.
Under no circumstances Satguru Travel and Tours S.L or its agents, affiliates, service providers, distributors, shall be liable for the following losses or damages, with respect to the following cases (unless such losses or damages were foreseeable and demonstrably attributable to Naturanda): (a) loss of information;
(b) loss of reimbursements or advances; (c) loss of business; (d) loss of opportunity; (e) bad faith or reputational damage; (f) loss suffered by third parties or (g) any indirect consequences or damages arising from the misuse as to form and action.
Satguru Travel and Tours S.L and its agents and suppliers regarding hotel arrangements, excursions, transportation or any service in connection with the itineraries will not be held responsible for damages, losses, losses, traffic accidents, delays or irregularities occurring during the contracted services.
Also Satguru Travel and Tours S.L and its agents and suppliers will not accept any legal liability due to illness, theft, labor disputes, machinery breakdown, government restrictions, acts of war and/or terrorism, weather conditions, defects in vehicles, or related damages, not attributable to these causes mentioned above beyond what is professional service rendered.
4. Cancellation policy of the tours
Each contracted service has its own cancellation policy. Most of the services allow Users to exercise their right of withdrawal as of the booking’s confirmation
up to 24-48 hours before they are provided. However, each contracted service must be reviewed individually, as its file will detail the cancellation conditions applicable in each case.
RETURN PROTOCOL
When we approves the return of an activity, we will proceed to make the refund according to the method of payment you have used.
If it is from an OTA when a return request arrives the acceptance or rejection must be made on the same day.
5. Applicable law and jurisdiction
In those cases where the law allows the parties to submit to a jurisdiction, both parties agree to submit to the courts and tribunals of the town/city corresponding to the User’s domicile or where the services are provided by JT, at JT’s choice. If the regulation provides for selecting the applicable laws, both parties will expressly renounce any other jurisdictions to which they may be entitled and subject themselves to Spanish law.
5. Terms of Use
Satguru Travel and Tours S.L may change these terms and conditions at any time it deems appropriate, advancing these changes on the website. When contracting with Satguru Travel and Tours S.L you are hereby informed of the general rules and conditions of the company.
